Several stores have already put in place restructuring plans by investing significant sums of money for the construction and renovation of stores, but also to increase and promote their e-commerce offering.
Walmart Canada has announced a $3,5 billion investment to make its locations «more intelligent», with an emphasis on technology.
Part of this investment will be used to modify the customer experience in store. To achieve this, Walmart Canada plans to modify the self-service checkouts areas and will use mobile device payment technologies.
Another portion will be used to improve the online shopping experience by making it simpler and faster. As part of this effort to digitize its stores, Walmart Canada will acquire electronic labels to put on its shelves to monitor item movement.
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You need to adopt technological solutions to reduce contact and encourage social distancing, but also to allow your business to evolve to meet new consumer needs in terms of customer experience.