What is a self-checkout system?
Self-checkout systems offer customers the possibility to process their own items, by scanning and paying for their purchases. Self-checkout machines can be used without a cashier by clients and are a great retail solution for businesses looking to reduce their costs and improve customer experience.
SIR Solutions has the right self-checkout machines for your business
SIR Solutions offers reliable, high-quality self-checkout retail solutions to businesses everywhere and in any industry. We specialize in grocery stores, convenience stores, pharmacies and retailers of all kinds and have helped our many partners improve their sales and efficiency.
Let SIR Solutions help your business succeed with self-checkout lanes!
What are the advantages of self-service checkout?
Implementing self-service checkout offers numerous advantages to customers, retailers, and stores alike. Whether in the food industry, pharmacies or convenience stores, using the right self checkouts improves the shopping experience of customers and store efficiency!
1. Enhanced efficiency of the checkout process
One of the significant advantages of self-checkout systems is the expedited checkout process. Traditional checkout lanes often lead to extended waiting periods. However, self-service checkout brings notable efficiency to the forefront: a single, centralized checkout line is likely to reduce the average customer wait time compared to multiple lines at each register.
While self-checkout lanes do not always enforce single-file lines, it has become an unspoken rule among customers. Consequently, this new checkout option contributes to faster checkout times, enhancing the overall customer experience: scan your product barcode, pay for your items and be on your way!
A self-checkout counter is the best way for Canadian businesses to improve their efficiency!
2. Labor cost reduction and better use of your staff
Implementing self-checkout systems can significantly reduce labor costs for retailers. With self-checkout, it becomes unnecessary to have staff stationed at each register. Retailers can efficiently monitor 6-10 self-service registers with only one employee, leading to substantial cost savings while still offering the required human interaction.
The prospect of staffing cost reduction has motivated large retailers such as Walmart to adopt self-checkout technology extensively.However, implementing self-checkout machines does not necessarily result in cashier layoffs but rather redeployment to more complex job functions within the store. This approach ensures that cashiers remain employed while contributing to the store’s overall profitability and revenue through additional tasks.
Experts in the retail industry propose viewing self-service checkout kiosks as tools that empower cashiers to serve multiple customers simultaneously.
Install self-service checkout machines in your stores to efficiently handle traffic spikes and serve a larger number of customers during peak periods.
3. Positive customer response to self-checkout units, especially in the younger generations
Customers generally express a favorable response to self-checkout counters due to its perceived time-saving benefits. Customers seem to appreciate the efficiency brought by self-service checkout, and using self-service kiosks seems to increase the average transaction size, indicating a potential increase in sales.
Self-checkout systems have gained significant acceptance among millennials, with over 91 percent of individuals aged 35 or younger having utilized this technology. By emphasizing customer satisfaction and convenience, self-service checkout solutions enhance the overall retail experience for shoppers while minimizing the need for excessive human contact and interaction.
How do self-checkout kiosks work for customers?
1. Customer begins self-checkout process
The self-checkout process can start differently according to the nature of the business or retail store: some will ask if a client is a member while with others, clients can immediately start scanning items.
2. Scan purchased products at the self-checkout line
Customers can scan individual items and place them in the bagging area, where they are weighed as an extra security precaution. Items without barcodes (common in grocery stores) can be weighed directly on the self-checkout machine and placed in the bagging area.
3. Choose preferred method of payment
Once every item is scanned and placed in the bagging area, customers are offered different options such as using a loyalty card, or can immediately proceed to payment methods like gift, debit, or credit cards.
4. Complete the purchase process without the assistance of a cashier
Once a customer completes a purchase, the system automatically prints a receipt or sends a receipt via email. Real-time synchronization ensures that you always have the appropriate sales, inventory, and customer information available to the user and yourself.
Will a self-checkout machine really speed up checkout for my clients?
The question on everyone’s mind: will a self-checkout machine really speed up customer checkout? The answer is yes, self-checkout technology can make a huge difference!
Integrating a self-checkout station can improve the speed and efficiency of your business!
The reasons for this increase in speed are various:
- A self-checkout station requires far less space than traditional cashiers. By installing many self-serve terminals, a business allows far more customers to check out simultaneously;
- A simple and efficient interface allows users to easily conduct transactions (most self-service checkouts take less than 2 minutes!);
- With the vast majority of shoppers paying with cards (credit card, debit card or phone), self-checkout terminals are almost as fast as human cashiers;
- The younger generations, such as millennials, are used to self-service stations and have little to no learning curve;
Are SIR Solutions’ self checkouts really unmanned?
Self-checkout machines are an excellent way to reduce staffing needs. However they still require a minimal amount of oversight. The good news is that with self-service terminals, a single employee can watch multiple screening lanes at the same time: a single person can supervise up to 10 self-checkout kiosks! This allows retailers to organize resources while improving the shopping experience of customers.
Unexpected items, difficulties with credit cards, first time seeing a self-checkout screen: there are many reasons why no self-checkout options are 100% unmanned.
How can self-checkout stations improve other business aspects?
Self-checkout technology enables retail stores to focus on other aspects of customer experience beyond the checkout experience!
Adding self-checkout machines enables retailers to reallocate personnel to other important tasks such as restocking items on shelves and directly assisting customers in finding the products they need. But beyond these tasks, it also allows employees to better assist customers, answer their questions and cater to their needs.
Choose a well-organized store, available staff and products, a welcoming environment to the customers and a quick checkout with SIR Solutions’ self checkout machines!
How much does a self-checkout system cost compared to human cashiers?
The highest cost associated with self-checkout implementation is the cost of hardware and installation
Like with any upgrade to existing infrastructures, there is a cost associated with integrating a new self-checkout system to your retail business. The costs of self checkouts are largely upfront because of installation costs. Installation costs include the purchase of the machines and their integration to the existing system, such as a store’s inventory software.
The ROI of self checkout machines is short, and self-service systems quickly impact any retailer’s bottom line!
Companies are able to save a significant amount on cashier wages and can concentrate on other core business functions to increase their profits and customer experience.
What type of companies can benefit from SIR Solutions self-checkout system?
SIR Solutions is active in many different industry sectors, and has helped many businesses increase their profitability through self-checkouts, but also reliable equipment and services such as POS systems.
Over the years, SIR Solutions has developed a full range of self-service options for the following industries segments: