We have a wide range of products and services that facilitate retail store operations. Our solution manages your products from ordering to sales.
Quick, flexible & secure
Management, purchasing & sales
Money and reports management
Do business anywhere, anytime
Reward your customers
Head office data centralization
Fully integrated fuel management
Stabilize your infrastructures
The power of the cloud at your service
A high-performance team
A solution at your fingertips
Point of saleDownload the brochure
Quick, Flexible & Secure
Manage transactions your way. Our interface, personalized according to your needs and priorities, as well as two-way communication with the office computer ensures quick execution, automated operations, and real-time information sharing.
Tools such as detailed reports and an electronic journal ensure that your environment’s security will never be compromised, facilitate the continuous monitoring of any POS activity, and contribute to loss prevention.
Because customer satisfaction is a priority, we provide a smooth and pleasant transactional experience without excessive wait times or a complicated checkout process. With our wide range of options, your business will be equipped to face any specific situation, regardless of its complexity.
Discounts and Coupons
Whether in dollars or percentages, your discounts and coupons will promote customer loyalty. Create attractive discounts for target customer groups and categories according to the criteria of your choice.
Stay on top of all your store’s operations to control and prevent fraud. Although fraud cannot be eliminated, the various measures put in place will help you better identify unusual activity leading to theft.
Our system is fully autonomous, ensuring uninterrupted operations in the event of a network failure. Moreover, real-time information exchange results in accurate action.
Back OfficeDownload the brochure
Management, Purchasing & Sales
In addition to the modules offered by our system, our back office is essential for managing and marketing your products—from maintenance, to inventory, to sales.
Each product’s data sheet includes all of the information required for its management, allowing you to define each related aspect such as brand, description, format, and department. Search filters also simplify database querying for easy usage and quick execution of changes.
Point of Sale
Control your products as they are scanned at checkout using a number of available criteria. For example, you can determine the description that will appear on the receipt for a given product, whether a rain cheque is applicable, or whether it has a legal restriction (alcohol, tobacco, and lottery products).
Costs and Prices
Use the price table to record all the elements related to your costs and suppliers; this method results in a better price strategy and profit margins. Avoid any pricing errors by making sure the active prices and promotions are up to date.
Orders, Reception, & Inventory
Take advantage of up-to-date data using inventory options that track product movement and continuously adjust quantities and value. Go electronic to reduce the time spent on orders, simplify the exchanges with your suppliers, and quickly correct the differences between the order and the reception.
When creating a new product or price change, print labels individually or by batch in one click. Identify labels by aisle and shelf to stay organized and facilitate label placement and product searches.
Client accounts, which include all relevant client data such as personal information, assigned salesperson, and account charges, contribute to the development of a personalized and competitive customer experience.
Protect your data and secure your system by granting access rights to operators. This will also allow you to evaluate performance since each employee’s operations and transactions are included in the reports.
Security & AuditsDownload the brochure
Money and Reports Management
Minimize errors, reduce losses, and contribute to the implementation of efficient processes through automated operations and traceable banking and payment procedures. Data can then be processed with your accounting software.
Manage your Money
The centralization of the cash and vault data, balancing tools, and secure functions established for manipulating money (loans, deposits, and withdrawals) ensures accurate revenue management.
Improve Time Efficiency
Avoid human error by reducing the manual inputs specific to daily tasks. Cash discrepancies are significantly reduced and easily traceable via the operations history.
Multiple reports consolidate all relevant and detailed information about your transactions. Analyzed and interpreted appropriately, they promote better decision-making and improve performance.
Many factors can endanger the security of your business. Prevention reports flag at-risk operations to assist you and ensure proactive and rapid control when issues arise.
MobilityDownload the brochure
Do Business Anywhere, Anytime
Why focus on attracting customers to the point of sale when you can bring your business to customers from any mobile device with internet connection such as the PDA? The PDA mobility offers the advantage of functioning as both a POS to process transactions and a back office to control your operations.
M-floor + E-floor
Manage your operations and keep track of your store’s activities onsite or remotely from a mobile device just as you would from your office computer.
Enhance the customer experience by multiplying points of contact using mobile terminals to more effectively cover the surface of your store and manage peak times of the day or year.
Increase visibility and accessibility through multiple communication channels on an e-commerce platform to extend your reach and grow your customer base.
Customer engagementDownload the brochure
Reward Your Customers
Everyone appreciates an interactive customer experience. Create a platform that promotes engagement with the SMS Payment points program, gift cards, and targeted offers, for which existing loyalty programs can also be easily integrated.
Provide customized, top-quality service using a centralized database that includes individual customer data such as contact information, charges, client status, and assigned salesperson in record format.
Discounts made easy—take advantage of our system’s flexibility to create discounts that will boost sales. You can decide whether discounts are in dollars or percentages, whether they apply globally or proportionally, or whether they vary by client status.
Use the various sales reports as a benchmark for creating your promotions and analyze their effectiveness based on past results.
Analyze your reports and develop targeted offers based on extensive segmentation criteria available. Once the offer is created, you can determine its target audience, period of validity, and terms and conditions.
Develop enticing points programs for your customers to reward them and acknowledge their loyalty.
Enjoy the best of both worlds by being a part of your clients’ celebrations and gaining visibility with potential clients.
Bi (Business Intelligence)
A quick, real-time assessment of the state of your business is possible through our BI tools, which provide visuals that highlight the performance indicators to focus on and help you stand out from your competitors.
Information at Your Fingertips
Get all the reports you need, when and where you need them. Data collection based on transaction history allows you to build a customized dashboard. It highlights key performance indicators and provides simple, intuitive, and real-time access that promotes streamlined decision-making and speed of execution.
Don’t Leave Anything to Chance
Adopt a proactive management method and act with assurance. Use available reports and statistics to analyze forecasts, implement action plans, and achieve your goals through evidence-based and informed decision-making.
Peace of Mind
Our system can quickly process and analyze a large volume of data, ensuring timely detection of fraudulent activity and protecting the integrity of your data.
Multiple retail locationsDownload the brochure
Head Office Data Centralization
Centralizing your data ensures consistent and continuous communication between your head office and your retail locations, whether you are a franchisee or a company. Backed by established business rules and practical reports, centralized product maintenance helps standardize your procedures, reduce errors, and increase efficiency throughout the entire chain of stores.
Information sharing between the head office and its retail locations is controlled according to user access restrictions. The head office provides retail locations with a product database and daily changes that are essential to a consistent customer experience, and stores send relevant information to the head office in order to evaluate their performance.
With a global view of the entire chain and an in-depth overview of each store, all levels of decision-making within your organization can rely on a coherent strategy that corresponds to their business sector (marketing, purchasing, finance, etc.).
Fully Integrated Fuel Management
Our system is flexible and adapted for fuel management, ensuring reliable communication between POS, office computers, and pumps, while providing multiple options for simplifying the management of your sales and business. Choose a solution that is tailored to fuel sales and the gas industry.
POS and Pumps
Control pumps from your POS. Active communication with your pumps allows you to control authorizations, prepayments, and the customer interface, whether managing a self-service or full-service station, with payments at the pump, a card-lock system, or an unattended site.
Balancing your fuel inventories includes deliveries and electronic reading of fuel gauges and metres. The inventory feature will facilitate your daily tasks while ensuring compliance with government regulations in effect.
Fuel Price Management
For immediate or deferred changes without omissions, schedule the automatic deployment of your prices displayed at the pump and on your price sign from your POS, office computer, or head office.
Keep track of relevant information in your reports (sales, metres, gauges) to maintain operational performance and make informed decisions.
Obtain a complete solution thanks to our compatibility with the Bulloch interface. Benefit from the power of our retail sales management system while complying with the requirements imposed by your banner and the market.
Loyalty Program and Promotions
Grow customer loyalty by applying your rewards program at the cash register and the pump. Displaying various offers and promotions at the fuel pump will also encourage your customers to make more purchases.
Tools such as pump anti-theft alarms, surveillance cameras, price change reports, manual operations tracking, and pump calibration monitoring are available to help you quickly control any unusual situations.
Analysis, Integration & Development
Our industry knowledge and know-how are continuously called upon to deliver successful projects that meet your expectations.
Our analysts gather your IT requirements and assess your activities to implement a solution optimized and adapted to your needs and reality.
Our developers have the programming expertise to meet your needs. From deploying a new feature improving your user experience to ensuring custom development to facilitate specific tasks, they will provide you with a sustainable solution.
Integrators are key to the solution implementation process. They deploy and upgrade the software in your environment in accordance with best practices. Essential to the success of your project, they integrate technological tools in any infrastructure, regardless of its complexity.
Employee training is essential to use your new work environment to its fullest potential. Our team of experts train your employees on site and assist you with the launch of your new project. Training sessions can also be given online as webinars or videos for your convenience.
Training will ensure that your employees provide customers with high-quality services. A better understanding of the system and its management features reduces the execution time of daily tasks so you can focus on achieving your strategic goals.
Staging & Installation
Simplify your tasks with our turnkey solution. Your system is configured in our offices and then subjected to numerous and rigorous quality control tests to ensure an efficient installation in store.
Open 7 days a week, 18 hours a day, our call centre has reactive, efficient support and service teams to answer your questions and resolve any issues you may have, allowing you to quickly resume your activities.
Antirivus & Backup
Cyber threats put your operations and data at risk and can result in heavy monetary losses, but they can be prevented. Our dual protection consisting of a remotely managed antivirus and backup service ensures the security and reliability of your operations so you don’t have to worry about maintaining these services.
Multi-level protection maintains the security of your IT inventory to avoid potential threats and dangers. The antivirus allows your systems to function optimally and resolves any compromising situations that could destabilize your business.
With automated backups, retrieve up to 90 days of work data following a hard drive failure, operating system corruption, disaster (fire, flood, theft), or cyber attack. Backups are carried out daily and monthly on our servers, without affecting in-store operations.
Network Management (Router)
Stabilize your infrastructures
Our team of experts acts as the single point of contact for your network connectivity to ensure quality unified communications. They will manage your network to help your company achieve peak profitability through optimal productivity and reduced costs.
Constantly on the lookout for changes and developments in the fast-paced IT industry, our experts ensure your system’s availability, reliability, and security.
Increased monitoring of your network’s day-to-day operations, regular maintenance, and upgrades allow for quick response times and prevent unplanned outages.
The power of the cloud at your service
Cloud-based server consolidation integrates into your existing IT infrastructure to provide flexible and secure access to your data. Take advantage of our experts’ know-how to manage your connections without bearing the costs.
Return on Investment
Server consolidation reduces operating costs at every level, resulting in less spending for equipment, energy, human resources, licences, maintenance, etc.
A Scalable Solution
When migrating or deploying a new system, the adaptability of virtualization ensures a quick and easy expansion of your IT inventory. You will then be better equipped for continued growth in a competitive environment.
Dealing with a service disruption can be a major challenge, but it doesn’t have to be thanks to our three backup sites in Canada. In the event of an equipment failure, cloud-based data storage will allow you to quickly resume your activities.
Work sessions can be accessed anytime from any workstation or mobile device, thereby increasing productivity and collaboration between your teams.
Employees can access our training videos at any time from our web portal. This visual support provides a more autonomous learning experience at each individual’s pace and complements the on-site training given by our trainers.
Large-Scale Knowledge Sharing
The videos provide consistency and knowledge transfer over time and across all of your stores to comply with your operational standards. They also facilitate communications and quickly inform employees of any new developments.
A solution at your fingertips
Based on years of retail industry experience, our generic configuration combines all the modules and features that our experts consider essential to managing your sales and business. This simple solution avoids the need for customization, although it can be provided to meet specific requirements.
Whether you are opening a store or adding a new system, our generic solution will replicate your existing system and any customizations included in your environment.
Customers expect service that meets or exceeds their expectations regardless of the location visited. Respecting company standards in your work environment helps create a satisfying and harmonious customer experience.
A complete range of equipment is available if you are looking to upgrade or if you are planning to open a new store. Our equipment offering has been carefully selected among certified vendors to meet your requirements and ensure operational performance. Because our software is hardware agnostic, our solution integrates with any type of equipment, maintaining the profitability of your previous investments. Thus, any existing equipment that is in good working order and that meets our compatibility criteria can be recovered.
List of Equipment:
What we really do
Specifically, we implement a solution that manages your retail store operations (products, price changes, labels, promotions, and shelf location management), point-of-sale operations (transactions, billing, cash register, and safe balancing), communications between your stores and your head office, sales analysis reports, and any other operational activities, as well as your inventory (ordering, purchasing, reception).
Better control and centralization of these elements will result in a lighter workload, streamlined operational management, and increased customer satisfaction and retention. Together with our loyalty program and gift card modules, you will have everything you need to adopt a proactive strategic approach. Additionally, mobility tools offer flexibility and access to new sales channels, which promotes greater proximity to your market.
SIR Solutions will guide you throughout the system acquisition process, from holding consultation meetings to target your needs and expectations, drafting an action plan, choosing IT equipment, to finally providing support and technical services (installation, employee training, after-sales service) 7 days a week, 18 hours a day.
In order to meet our customers’ evolving needs and ensure industry-leading performance, our extended range of complementary value-added services includes antivirus and backups, training videos, server hosting, network management, virtualization, and BI (business intelligence).